Table of Contents

1) How long will it be until my purchase is delivered / Why does delivery take so long?

 Please check the Delivery Time Maps Here. Please give ample time for us to process, fill and complete your order. Some of our products our custom made at the factory after the purchase is made, and can take anywhere from 1 - 5 weeks for completion depending on which manufacturer and how back ordered they are. Products we have in our warehouse ship out the same day99% of time if ordered by 11am or the next day. Please review your email receipt, or the products specific webpage, to see how long your product will take for delivery.

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2) What is the difference between the pt9/pt10 tables and the p856/p858 tables?

The pt9 and pt10 tables are custom made after the orders is placed at the manufacturer's factory in California. You are paying for a USA made product, as well as custom options. These can be many times back ordered due to the customization of the product. The p856 and p858 tables we manufacturer ourselves overseas. Both tables have 1/4 padding, washable felt, padded armrest with 10 drink holders, and steel folding legs. The p856 and p858 are also in stock in our warehouse and can ship out the next day.

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3) Do you ship to Alaska, Hawaii, Canada or ______ ?

All of our products offer free shipping in the contiguous 48 states only. We can ship Fedex products to Hawaii, Alaska and Canada, but you need to call us at 888-957-6537 to get a shipping quote. We can not ship to Alaska/Hawaii/Canada any larger product that has to be shipped by truck (see specific product page to see how it is shipped). We cannot ship to other countries. I'm sorry, but our suppliers will not ship outside the U.S.

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4) Can I get a tracking number for my purchase?

Yes and No. If you purchased a product that we have at our warehouse, then yes, you will receive Fedex tracking number or Pro Number for the Trucking company when it is ready to be shipped out. However, some of our products ship from our suppliers factories, and many of those products there is no tracking number available. All products delivered by truck do not have a tracking number.

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5) When will my credit card be billed?

We "authorize" your credit card when you place the purchase on our website. When authorized, the product's total price will be removed from your available credit so that when we request the funds, it will be available to us. Funds are then requested after shipment has occured.

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6) Can you custom make ____ for me or do you have _____ ? Can I get your product in ____ color or ____ stain?

All of our available products, colors and stains are on our website. We cannot make custom products for you. Also, if you do not see the product on our website, then we don't carry it.

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7) You billed me twice! Why?

We didn't!! 99% of the time a person who ask this question is using a debit/check card to make the purchase with us. If you monitor your account every day, you will see the initial "authorization" of your payment. This authorization is when we take the payment off the credit limit of the card so it will be there for us when we do actually charge your card. Then we will actually charge your card when the product ships out. You can verify all of this information with your bank.

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