Deliveries - In the first 3 days after delivery,
you will need to inspect your product(s) to make sure nothing is
physically wrong with it. If there is any damage to it in the
shipping process, you need to call us at 615-997-0777 and let
us know in the first 2 days. Fedex will then come back out and
document the damage, and send the product(s) back to us, no cost
to you, and we will ship a new one. DO NOT SEND ANY PRODUCTS
BACK TO THE WAREHOUSE WITHOUT SPEAKING TO US FIRST!
Deliveries - If you purchased
a table that came by truck, please inspect the table for
shipping damage WHILE the delivery people are still there. If
table is damaged, REFUSE DELIVERY! Please let us know that you
have refused delivery so we can send a new one ASAP.
Please buy in
Confidence! All non-defective returns are subject to a
restocking fee of 15% and the shipping charges back to
PokerOutlet.com must be paid by the consumer. We can make the
necessary return shipping arrangements for the customer, but all
charges we incur will be taken out of the credit given back to
the customer. Any product cancelled after it has been shipped or
delivery is refused will be subject to a 15% restocking fee and
the return shipping charges will be taken out of the credit
given back to the customer.
Credits will be given within 24 hours if customer can supply
digital pictures by email of actual damaged products. If no
digital pictures are offered, customer must wait until product's
damage is verified by shipping manager after the return to our
warehouse. This process can take anywhere from 3 - 10 business
All ZBest Products, which are poker tables
and poker table tops in stock in Nashville and ship the
same day or next day have a 30 day
limited warranty. In the first 30 days (beginning the day the
product is delivered), PokerOutlet.com will replace any
defective products or parts. Non-defective returns can be
returned in the first 30 days in their original boxes if the
product has not been used by the customer. All non-defective
returns are subject to the 15% restocking fee policy stated
above in red.
* Monday through Thursday
Only (excluding US Holidays). Free same day shipping by 1pm Eastern
time for Fedex Ground items is not guaranteed. For
Nashville in stock items only. Unexpected high sales volume can cause some orders to be delayed 1 business day. Normal delivery time for Fedex Ground orders are
1 - 5 business days (see delivery map). For products being shipped by LTL truck, or by suppliers in the
see delivery time on specific product's web page, or your receipt.
* No minimum purchase required. Free
shipping is to the Contiguous US States and to physical addresses only. We
can not accept orders from PO boxes, Hawaii, Alaska,
Canada, or any international orders.
Copyright 2012 [PokerOutlet.com]. All Rights Reserved.